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Support Engineer

Located in Philadelphia, Independence Media has transformed a traditional non-commercial television operation into a new multi-platform media company. The new operation includes analog and television broadcast/cablecast on the current WYBE Channel 35 (NTSC) / Channel 34 (DT), 24/7 IPTV (video streaming), and an internet VOD system. The local broadcast signal reaches 6 million viewers in 12 counties (17 counties in 2009); the internet operation provides global service. Our first new brand is MiND: Media Independence, a TV + internet operation built from 5-minute programs (many viewer-generated), and based upon an IT infrastructure more closely aligned with newer internet distribution technologies than with traditional television operations.

We are looking for a committed team player to work closely with the System Administrator and the general staff. This dedicated support engineer will maintain a high level of productivity during and after our transition.

Specific Responsibilities include:
• Office computers: Maintain documentation, software, hardware, anti-virus, user accounts and permissions, etc.
• Encoding workstations: All from above, annual codex upgrades, advanced optimization for encoding requirements
• Production workstations: Mac and PC systems with special requirements, (primarily in post-production), maintenance, management, upgrading, planning for upgrades.
• Video/TV support: periodic maintenance and upgrades of video production and post production equipment, and for master control / distribution.
• Facility management: maintain relationships with all vendor services regarding HVAC, Phones, Connectivity, Electrical, Lighting, Video and Production etc.
  
  

Preferred Experience
• Minimum three (3) years in IT support role, or similar role in digital media
• B.A. or B.S. required
  

KEYWORDS
Problem solving
Cooperative
Cross-platform
planning
time management
reliable
initiative
preventative
resourceful
organized
system documentation
friendly
hard working
focused
capable

Our workplace is informal, and generally populated by people who get work done with modest supervision. We try to keep the workplace simple, focused, and productive.

If this position describes you, please email your resume and a cover letter (or email) detailing the reasons why you'd be a good match, and send it to nwebb@mindtv.org

No phone calls, please.